Refund & Cancellation Policy
This policy explains how cancellations and refunds work for paid NephroLife plans. Pro is paid through Google Play Billing (Android in-app purchases), and the Doctor plan through Razorpay.
Patient Pro plan
The patient Pro plan is prepaid. On Android it is bought through Google Play as a one-time payment for 1 month (₹79) or 12 months (₹699). It does not auto-renew: you are never charged again unless you choose to buy more.
- Buying Pro again adds the new period to your current end date, so you never lose time you have already paid for.
- There is nothing to cancel. Pro access lasts until the end date you paid for and then stops on its own; your free features keep working.
- Refunds for Pro bought on Google Play follow Google Play's refund process: request one from Google Play, or email support@nephrolife.in and we will help.
- If your doctor's plan starts covering you while you still have paid Pro, the paid period is not refunded automatically. Google Play's refund process above applies.
Doctor plan
The Doctor plan starts with a 30-day free trial and then runs a year at a time, paid in one of two ways. Monthly auto-pay is ₹1,999 a month for each doctor account, as a Razorpay subscription of 12 charges. If you set it up during the trial, the first charge is on the day the trial ends; setting it up takes a ₹5 check, which Razorpay refunds, and you can cancel before the trial ends at no cost. After that you can cancel at any time to stop future charges, and access continues until the end of the month already paid for. Yearly prepaid is ₹19,990 once for each doctor account, paid through Razorpay, with no auto-pay and nothing to cancel. If you pay during the trial, the payment is taken at once and your year starts when the trial ends. Neither continues after its year unless you choose to, and we remind you before it ends. Amounts already paid, including a yearly payment, are non-refundable except where required by law.
How refunds are issued
Approved refunds are returned to your original payment method: by Google Play for Google Play purchases, and through Razorpay for payments made with Razorpay. Once processed, refunds typically appear within 5–7 business days, depending on your bank or card issuer.
Requesting a refund or help
If you believe you were charged in error, or have any billing question, email support@nephrolife.in with your account email and the payment details. We aim to respond within 2 business days.